D. Jonathan Burkholder (II)

2054 Willowood Dr. Grapevine, TX 76051 | 817.905.5797 burkholder.jonathan@gmail.com

Objective

Secure an entry level technical support job in the Information Technology field that supports my

goal of obtaining my Associates of Applied Science in Network Administration and Support,

eventually leading to my Bachelors of Science in Information Systems and Technology

Administration and Security.

Work History

Discovery Records Inc.

Data Technician

April 2013 - Present

  · Data Entry and Processing of approximately 600 client orders and records per month

  · New database and front end development and deployment from beginning to release

  · Supporting both legacy and current software releases

  · Troubleshooting user issues in Windows XP, Server 2003, Vista, and Windows 8 environments

  · Assist employees with file encryption and decryption to keep confidential information safe

Abba Staffing

Data Entry/Customer Support Feb. 2013 – Aug. 2013

  · Take customer calls regarding their accounts and open orders

  · Assist in making sure customers calls for service were routed to the correct department

  · Enter and verify new customer orders into the fusion system

  · Call center environment

Brosna Communications Inc. Network Drive Tester Dec. 2009 (1 Month Contract)

  · Run network drive test on the first 4G LTE network in the United States

  · Use Signal Generators to test the strength of the network signal and load ability

  · Utilize RF spectrum analyzers to test for RF interference negatively impacting the signal test

  · Work with the engineering team to verify results of tests and schedule follow up visits

Skills

  · Server application administration

  · Systems user administration

  · 802.11 Wireless Networking

  · Remote Support

Projects &

Achievements

Discovery Frontend

Discovery Database

User Support

Education

References

  · Account administration

  · Software installation and support

  · Software testing

  · Apple Device Deployment and management

Designed and Tested from Scratch to RC 1 and Version 2.1

Conversion from MS Access to MySQL with some table modifications

Provide complete end user support for all Discovery Software

AAS. Network Administration Dallas Community College, Coppell, TX Ongoing

High School Diploma

References are available on request.

Grapevine High School, Grapevine, TX June 2008